XOOLOO TV PRIVACY POLICY
Dated January 20, 2016
The privacy of our visitors and customers is important to us. You trust us to make available to you Xooloo TV that make your family’s digital experience qualitative and safer to better enjoy it. This privacy policy (“Privacy Policy”) covers Xooloo TV (the “Application”) owned and operated by Xooloo SAS (“Xooloo”). Please read it carefully so you understand the what, how, and why Xooloo collects information about our customers, how we protect personal information about our customers and in which limited circumstances Xooloo may have to share such information with other parties. In this Privacy Policy, “we”, “us”, “our” and other similar references mean Xooloo and “you” and “your” and other similar references mean a specific user of the Application. By visiting and using the Application, you accept the practices described in this Privacy Policy.
If you have questions or concerns about our privacy policy or practices, please contact us at info@xooloo.com.
The Application is dedicated to be installed by a parent or a legal guardian for use by children. If you are under 13 or between 13 and 18 years of age (or such older age as required by the laws of your state of residency), you must have a parent, or a legal guardian enter and approve all information, and ensure that the parent or legal guardian’s email address and contact information is used at all times.
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
If we make material changes to how we use Personal Information collected from children under age 13, we will notify parents by email in order to obtain verifiable parental consent for the new uses of the child’s Personal Information.
If you do not agree with the Privacy Policy or revised Privacy Policy terms, do not use or purchase this Application.
This Agreement is in addition to your obligations and rights under the Terms of Use posted on this Application. For the avoidance of doubt, in the event of a conflict between the Terms of Use and this Privacy Policy or other terms and conditions related to the Application, the Terms of Use will control. If you are unsure of your rights under this Privacy Policy, please contact us at info@xooloo.com.
What Personal Information Does Xooloo Collect through the Application?
The information we collect through our Application helps us provide you with information specific to your needs and interests.
Personal Information Collected. For the purposes of this Privacy Policy, “Personal Information” is any information that identifies a customer, would enable someone to contact a customer, or that describes the relationship with Xooloo.
We collect and store personal information from any customer who downloads the Application.
We collect the following Personal Information from you, as a parent or legal guardian: Your email address, your Parent password when you choose one
We need access to the following information in order to provide our service: Send you your parents password by e-mail in case you forgot it.
We do not ask you for, access or track any location based information from your mobile device at any time while downloading or using our Mobile Apps or services.
This data is collected when you want to install the Application and you create an account to do so.
We use this information to administer your account and provide the services available in the Application which allow you to provide your children with a selection of cartoons and also to set a time when your children can use the Application.
Cookies and Anonymous identifiers. Cookies are pieces of data assigned by a web server that uniquely identify the browser on your computer. Websites typically use temporary cookies called “session” cookies to ensure that you are recognized when you move from page to page within one site and that any information you have entered is remembered. An anonymous identifier is a random string of characters that is used for the same purposes as a cookie on platforms, including certain mobile devices, where cookie technology is not available. We do not link the information we store in cookies or anonymous identifiers to any Personal Information, viewers have the option to accept or disable cookies at any time through their browsers. For more information about how to delete cookies from your web browser, you will usually find responses in the “help” menu of your web browser.
The use of cookies by our partners, affiliates, tracking utility company, and service providers is not covered by our privacy policy. We do not have access or control over these cookies. Our partners, affiliates, tracking utility company, service providers use session ID cookies to make it easier for you to navigate our website and Application related services.
Server Statistics. We and our third party tracking partners may collect general statistics to track user trends regarding our Application. These statistics include hits to the server serving the Application. The information that is collected in this manner does NOT provide us with any Personal Information about our users. It helps us track “where” our users are coming from. This allows us to pinpoint high traffic areas and determine the most effective ways to communicate with our users.
Mobile Analytics
We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on the device. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.
How Does Xooloo Use the Information it Collects about its users?
Information about our customers is an important part of our business, and we are not in the business of sharing, selling or renting it to any third party.
Xooloo uses the Personal Information provided to it to respond to requests, deliver the requested services, and notify promotions, updates, or special offers that we think may interest our customers.
We use information about our customers for the specific purpose for which it was volunteered (e.g., provide services), to retrieve customer’s password, to inform customers of amendment of the privacy policy, or to contact a customer when a problem arise in relation with the respect of the terms of use of the Application.
Customer may also receive periodic mailings from us with information regarding new activities and services or upcoming promotional offers or events. If you do not wish to receive such mailings and email updates, you may opt out of these emails at any time when you receive marketing and advertising e-mails from us.
Service-related Announcements. We will send you strictly service-related announcements on occasions when it is necessary to do so. For instance, when we send you your account activation information or if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account and uninstall the Application.
Xooloo VOD: Allows your child to watch a selection of cartoons. No information is collected about your child and there is no ability for them to share any information.
When does Xooloo share Information it Collects with third Parties?
We may disclose Personal Information we collect from customers if required by law, or in the good-faith belief that disclosure is necessary (a) to cooperate with any law enforcement authorities and comply with any judicial order requesting or directing us or any affiliate to disclose the identity of anyone accessing, transacting, registering, and/or otherwise using the Application in violation of any applicable federal, state, or local laws; (b) to enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of the Application, our users, or others; or (c) to act in an emergency to protect the personal safety of users of our Application or the public. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
We may provide your Personal Information to companies that provide services to help us with our business activities such as processing payments or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.
In case Xooloo, or substantially all of its assets, are acquired by one or more third parties as a result of a merger, sale, consolidation or liquidation, customer information may be one of the transferred assets. If Xooloo is involved in such a transaction, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.
Parents have the right to consent to our collection and use of their child’s personal information without also consenting to the disclosure of such information to third parties, as we will not share your child’s personal information with any third parties as we do not collect any personal information from or about your child.
Links to Third Party Websites/Applications
Links provided on the Application to third party websites or apps are provided as a convenience to you and we do not control those sites or apps or their privacy practices, which may differ from ours. We do not endorse or make any representations about any third party sites or apps that may be accessible through the Application. We encourage you to review the privacy policy of any website or app before submitting your personal information. The personal data you choose to give to unrelated third parties is covered by their privacy policies, not this Privacy Policy. Some third parties may choose to share their personal data with us; in which case that sharing is governed by that third party’s privacy policy.
How secure is information about you?
The security of your personal information is important to us. We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. It is important for you to protect against unauthorized access to your password and to your device. Be sure to sign off when finished using a shared device. Except as specified in this Privacy Policy, we use commercially reasonable efforts to limit access to your Personal Information to the employees, agents, and officers of Xooloo who need the information in the performance of their work-related duties. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
Access to your personal information
If your Personal Information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove it by emailing our customer support at info@xooloo.com.
We will retain your information for as long as an account is active or as needed to provide services. We will retain and use the information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to cancel the account or request that we no longer use the information to provide services contact us at the email address specified above.
If your personal information changes or you wish to have your information deleted or refuse further collect and use of your personal information, you may do so by contacting us at info@xooloo.com.
Consent To Processing In The United States
By providing any Personal Information to Xooloo, all users, including, without limitation, users in Canada and the member states of the European Union, fully understand and unambiguously consent to this Privacy Policy and to the transfer of such Personal Information across international borders in accordance with Xooloo’s standard operations, including the collection, storage, and processing of such information in the United States of America, and waive any rights that they may have under their local laws which would conflict with Xooloo’s Privacy Policy.
Your California Privacy Rights.
As provided by California Civil Code Section 1798.83, a California resident who has provided Personal Information to a business with whom he/she has established a business relationship for personal, family, or household purposes (“California user”) is entitled to request information about whether the business has disclosed Personal Information to any third parties for the third parties’ direct marketing purposes. In general, if the business has made such a disclosure of Personal Information, upon receipt of a request by a California user, the business is required to provide a list of all third parties to whom Personal Information was disclosed in the preceding calendar year, as well as a list of the categories of Personal Information that were disclosed.
However, under the law, a business is not required to provide the above-described lists if the business adopts and discloses to the public (in its privacy policy) a policy of not disclosing users’ Personal Information to third parties for their direct marketing purposes unless the California user first affirmatively agrees to the disclosure, as long as the business maintains and discloses this policy. Rather, the business may comply with the law by notifying the California user of his or her right to prevent disclosure of Personal Information and providing a cost free means to exercise that right.
As stated in this Privacy Policy, we do not share information with third parties for their direct marketing purposes unless you affirmatively agree to such disclosure typically by opting in to receive information from a third party that is participating in some activity describes on our Application. If you do ask us to share your information with a third party for its marketing purposes, we will only share information in connection with that specific activity, as we do not share information with any third party on a continual basis. To prevent disclosure of your Personal Information for use in direct marketing by a third party, do not opt in to such use when you provide Personal Information on our Application. Please note that whenever you opt in to receive future communications from a third party, your information will be subject to the third party’s privacy policy. If you later decide that you do not want that third party to use your information, you will need to contact the third party directly, as we have no control over how third parties use information. You should always review the privacy policy of any party that collects your information to determine how that entity will handle your information.
California users may request further information about our compliance with this law by contacting us at info@xooloo.com. Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through our Site.
Information to Parents
Xooloo attach all the necessary care to provide quality products and services in an environment as much secured as possible. However, the use of this Application does not prevent parent to provide an educative action to their children and to monitor their activities on the Internet.
Information to Parents
If you have questions or suggestions regarding this Privacy Policy or our privacy practices please contact us by email at info@xooloo.com or by postal mail at Xooloo SAS, 20 rue Danielle Casanova, 75002 Paris, France or by phone at the following number +33 1 42 86 00 00.
Thank you.